ETSY Shop & Custom order policies

Policies include ceramics, Custom watercolor Prints, and abSTRACT Paintings.

Returns and exchanges

I don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order.

Returns and exchange details

• Each piece is hand-drawn, hand-painted, glazed, and loaded in the kiln by me. I do everything I can to ensure that each one is as perfect as can be. However, the kiln process is an imperfect one. At times there are imperfections. Pieces vary in pattern, size, and color. They are hand-made.

• If something arrives broken, kindly contact me within 24 hours of receipt WITH PICTURES OF ITEM AND ORIGINAL BOX DAMAGE.

• All items are otherwise FINAL SALE.

• Custom orders may not be returned and are final sale.

Payment

Payment by Pay Pal or express checkout only, please. Items should be paid for within 24 hours of purchase. I do not accept personal checks or money orders

Shipping

• If I have a piece made I will send it out as soon as I possibly can. Alternatively,
  If a piece is unfinished, I will do my best to let the buyer know when it will ship. it will usually ship in 2 to 3 weeks.

• I pack every item in many layers of bubble wrap. Each box is inspected by me to be sure it will survive the trip.
  I try to use recycled shipping material whenever possible and take great care to ensure items arrive safely. Because of this, very rarely are items broken during shipping.

• All domestic orders are shipped via USPS usually within 1-3 business days after purchase If the item is in stock. if not, I will do my best to let you know when it will ship. Please be patient, every item is hand-crafted.

• International orders will ship International Priority via USPS. You must contact me for most international shipping prices at this time. The buyer is responsible for all duties and taxes.

Additional policies and FAQs

I am happy to work with you on custom orders, within reason. Wholesale interests please contact me for line sheet.